Privacy Policy

Effective Date: 06-05-2026

Last Updated: 06-05-2026

This Privacy Policy (“Policy”) describes how Lifeful Wellness Studio (“Lifeful”, “we”, “our”, or “us”) collects, uses, stores, processes, protects, and discloses information in relation to the use of:

• lifeful.in
• Lifeful services,
• online and offline consultations,
• booking systems,
• communication channels,
• wellness programs,
• workshops,
• teleconsultations,
• and associated digital or physical services.

By accessing or using Lifeful services, you acknowledge that you have read and understood this Privacy Policy.

1. ENTITY INFORMATION

Lifeful is currently operated as a sole proprietorship owned by : Dr. Karthik MohanOperating under:

• Lifeful
• Lifeful Wellness Studio

Primary operational jurisdiction:Ernakulam

For privacy-related concerns, users may contact:

Email:

Requests relating to:

• privacy,
• data access,
• deletion,
• corrections,
• legal notices,
• or data concerns

should be directed exclusively through the above email unless otherwise specified by Lifeful.

2. SCOPE OF THIS POLICY

This Policy applies to:

• website visitors,
• clients,
• workshop participants,
• online consultation users,
• corporate wellness participants,
• individuals contacting Lifeful,
• and users interacting with Lifeful through digital or physical channels.

This Policy applies to information collected through:

• website usage,
• booking systems,
• forms,
• WhatsApp communication,
• email communication,
• teleconsultation systems,
• social media interactions,
• and offline interactions.

3. INFORMATION WE COLLECT

A. Information You Provide

Lifeful may collect:

• name,
• age,
• gender/sex,
• phone number,
• email address,
• emergency contact information,
• appointment preferences,
• communication details,
• feedback,
• testimonials (with consent),
• and other voluntarily submitted information.

B. Booking Information

When appointments are booked through Lifeful or associated scheduling systems, information may include:

• booking dates,
• consultant preferences,
• appointment history,
• scheduling metadata,
• and communication logs.

C. Website & Technical Information

We may automatically collect:

• IP address,
• browser type,
• operating system,
• device information,
• pages visited,
• website interaction behavior,
• cookies,
• analytics data,
• and related technical information.

D. Analytics & Tracking Technologies

Lifeful currently utilizes:

• Google Analytics,
• Google Search Console,
• and may integrate additional analytics or performance tools in the future.

These systems may collect usage and interaction data to improve:

• website performance,
• user experience,
• service optimization,
• and operational analytics.

Third-party providers may process data according to their own privacy policies.

4. COOKIES

lifeful.in uses cookies and similar technologies for:

• website functionality,
• analytics,
• performance optimization,
• remembering user preferences,
• and operational improvements.

Users may control cookies through browser settings; however, disabling cookies may affect website functionality.

Future advertising, analytics, or personalization technologies may also utilize cookies or similar mechanisms.

5. CONSULTANT RECORDS & THERAPEUTIC DATA

Lifeful follows a consultant-controlled confidentiality structure for therapeutic records.

Independent consultants, psychologists, psychiatrists, medical professionals, and allied experts associated with Lifeful may independently maintain:

• therapy notes,
• session documentation,
• assessments,
• clinical observations,
• therapeutic records,
• and related confidential professional information.

Such professionals are independently responsible for:

• storing,
• securing,
• protecting,
• and handling professional records

in accordance with applicable ethical, legal, and professional standards prevailing in India.

Lifeful administrative personnel and founders do not routinely access confidential therapy records or session notes unless:

• legally required,
• operationally necessary,
• or explicitly authorized.

6. INFORMATION WE DO NOT ROUTINELY STORE

As part of its current operational model, Lifeful does not routinely centrally store:

• detailed therapy notes,
• session transcripts,
• psychological narratives,
• psychotherapy records,
• or detailed clinical counseling content.

Such information may instead remain under the independent custody of the relevant consultant.

7. HOW WE USE INFORMATION

Lifeful may use collected information to:

• manage appointments,
• coordinate consultations,
• communicate with users,
• provide services,
• verify payments,
• send updates,
• improve operations,
• maintain records,
• provide customer support,
• conduct analytics,
• comply with legal obligations,
• and improve wellbeing-related offerings.

8. MARKETING COMMUNICATIONS

By interacting with Lifeful services, users may receive:

• appointment-related messages,
• wellness updates,
• workshop notifications,
• promotional emails,
• awareness content,
• WhatsApp announcements,
• event invitations,
• newsletters,
• and related communications.

Users may request opt-out from non-essential promotional communication by contacting:

Operational, legal, transactional, safety, or appointment-related communications may still be sent where necessary.

9. WHATSAPP & DIGITAL COMMUNICATIONS

Users acknowledge that communication through:

• WhatsApp,
• email,
• phone,
• social media,
• and internet-based platforms

may involve inherent privacy and cybersecurity limitations.

Lifeful does not guarantee:

• uninterrupted security,
• absolute confidentiality,
• or immunity from technological vulnerabilities associated with third-party communication systems.

Users are advised not to share highly sensitive emergency or crisis information through informal communication channels.

10. TELECONSULTATION PRIVACY

Online consultations may occur using third-party platforms such as:

• Google Meet,
• Zoom,
• or similar communication tools.

By participating in teleconsultations, users acknowledge:

• internet-related risks,
• technological limitations,
• third-party platform involvement,
• and remote communication vulnerabilities.

Users are responsible for:

• maintaining a reasonably private environment,
• securing personal devices,
• and ensuring appropriate internet safety during sessions.

11. RECORDING POLICY

Lifeful maintains a general policy that counseling and wellness sessions are not routinely recorded.

Users, clients, consultants, and participants are prohibited from:

• recording,
• photographing,
• screen-recording,
• or distributing session content

without explicit authorization and consent from all relevant parties.

In limited circumstances, recordings may occur:

• with explicit consent,
• where legally required,
• or under documented professional necessity.

12. TESTIMONIALS, REVIEWS & MEDIA CONSENT

Lifeful may publish:

• testimonials,
• reviews,
• feedback,
• social media reposts,
• success stories,
• and awareness-related content

only with appropriate consent.

Users may choose:

• anonymity,
• partial identification,
• or authorized public attribution.

Lifeful reserves the right to decline publication requests where deemed inappropriate or sensitive.

13. CHILDREN & MINORS

Lifeful primarily serves adults and does not actively target minors as its primary user base.

In limited situations involving:

• family therapy,
• guardian-supported consultations,
• or specific professional recommendations,

services involving minors may occur only:

• with lawful guardian or parental involvement,
• with appropriate consent,
• and within professional and ethical limits.

Where necessary, minors may be referred to specialized child-focused psychological or psychiatric services.

14. INTERNATIONAL USERS

Lifeful may provide online consultations and wellness-related services to users located outside India.

Users accessing services internationally acknowledge that:

• data may be processed in India,
• Indian laws may govern certain aspects of service delivery,
• and cross-border communication systems may be utilized.

Users are responsible for compliance with local laws applicable in their jurisdiction.

15. DATA RETENTION

Lifeful may retain:

• booking information,
• communication records,
• contact information,
• appointment records,
• and operational data

for an indefinite duration unless:

• deletion is requested,
• legal obligations require otherwise,
• or operational policies change.

Users may request deletion of eligible data by contacting:

Lifeful may process eligible deletion requests within approximately 30 days, subject to:

• legal obligations,
• dispute resolution needs,
• fraud prevention,
• operational requirements,
• and applicable law.

16. DATA SECURITY

Lifeful takes reasonable administrative, operational, and technical measures to protect information.

However, no digital system can guarantee absolute security.

Users acknowledge that:

• internet transmissions,
• third-party platforms,
• digital communications,
• and cloud-based systems

may involve inherent cybersecurity risks.

Lifeful does not warrant absolute immunity from:

• cyberattacks,
• unauthorized access,
• data breaches,
• or technological vulnerabilities.

17. THIRD-PARTY SERVICES

Lifeful may rely on third-party providers including:

• scheduling platforms,
• analytics providers,
• payment systems,
• hosting infrastructure,
• communication tools,
• cloud services,
• and teleconsultation platforms.

Such providers may independently process data according to their own privacy policies and operational standards.

Lifeful is not responsible for the independent acts or omissions of third-party service providers beyond reasonable operational control.

18. FUTURE TECHNOLOGIES & AI SYSTEMS

Lifeful may, in the future, introduce:

• AI-assisted tools,
• mood tracking systems,
• wellness analytics,
• recommendation systems,
• mobile applications,
• automation systems,
• or additional digital wellbeing infrastructure.

Such systems may involve additional forms of data processing.

Lifeful reserves the right to modify this Privacy Policy and related terms to reflect evolving technologies, operational requirements, and legal standards.

Continued use of services after policy updates may constitute acceptance of revised policies.

19. DISCLOSURE OF INFORMATION

Lifeful may disclose information where reasonably necessary:

• to comply with law,
• in response to legal requests,
• to protect safety,
• to enforce policies,
• to prevent fraud,
• or in connection with operational requirements.

Information may also be shared:

• with authorized consultants,
• operational staff,
• technical providers,
• or lawful authorities

where reasonably required for service delivery or compliance.

20. USER RIGHTS

Subject to applicable law, users may request:

• access to eligible personal information,
• correction of inaccurate information,
• deletion requests,
• withdrawal from promotional communications,
• or privacy-related clarifications.

Certain records may be retained where:

• legally required,
• professionally necessary,
• operationally necessary,
• or required for dispute resolution.

21. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Lifeful shall not be liable for:

• unauthorized third-party access,
• cyber incidents,
• communication delays,
• platform failures,
• consultant-controlled record management,
• or indirect damages arising from digital or operational systems.

Users acknowledge the inherent limitations of digital privacy and remote communications.

22. CHANGES TO THIS POLICY

Lifeful reserves the right to:

• modify,
• update,
• expand,
• or revise

this Privacy Policy at any time.

Updated versions may be published on:lifeful.in

Continued use of Lifeful services after updates constitutes acceptance of revised policies.

23. GOVERNING LAW & JURISDICTION

This Privacy Policy shall be governed by the laws of India.

Courts located in:Ernakulam

shall have jurisdiction over disputes relating to this Policy unless otherwise required by applicable law.

24. CONTACT INFORMATION

For all privacy-related matters, contact:

Email: info@lifeful.in

Other communication channels may not be suitable for formal privacy or legal requests.

25. ACCEPTANCE

By:

• using Lifeful services,
• accessing the website,
• booking appointments,
• communicating with Lifeful,
• participating in consultations,
• or interacting with associated systems,

you acknowledge that you have read, understood, and agreed to this Privacy Policy.